KSS Shop
Where do the merchandise products come from?
Our products are printed and posted out to you by Two Fifteen, a UK-based sustainable print-on-demand supplier.
How much is delivery?
We charge a flat delivery fee of £3.50 per order.
How long will my order take to reach me?
Please allow up to 10 working days for your order to reach you.
What if my order doesn’t arrive?
If your order hasn’t arrived after 10 working days, please contact us at individualgiving@aakss.org.uk and we’ll investigate with Two Fifteen.
Why do I have to pay postage?
Our postage charges cover the cost of sending your item(s) from Two Fifteen (our merchandise supplier). As a charity, we are unable to subsidise these costs.
Can I return an item?
Yes you can return an item if you change your mind, please refer to our Returns & Orders Policy for further details.
Can I order over the phone?
Yes, please call 01634 471900. Our phone lines are open Monday to Friday, 9am–4:30pm, our friendly team will be happy to take your order.
Who is selling the products?
All products are sold by Air Ambulance Promotions Ltd (AAPL), the trading subsidiary of Air Ambulance Charity Kent, Surrey & Sussex.
Who do I contact with questions about my order?
Please email individualgiving@aakss.org.uk or call 01634 471900 and our team will be happy to help.
