Jen and Madi

My name is Jen. Last year, KSS were there for my daughter, Madi, after she was kicked by a passing horse.

Madi was just two-and-a-half years old at the time. My husband Alastair, Madi and her four-year-old brother Finn went out for a socially distanced walk in Claygate, Surrey. A horse was being led down a bridleway by its owner. We think the horse got a fright and kicked out at Madi.

No one saw the accident. All her dad remembers is someone shouting ‘Madi’s been kicked’, then seeing her lying unconscious on the ground.

I was working from home that day when I got the phone call every parent dreads. I remember frantically running through the house grabbing everything I might need. Within five minutes I was by Madi’s side.

Our critical care keeps families together. Pictured, Finnley, Jen, Madi and Alistair
I was shocked when I first saw Madi, her facial injuries and the amount of blood, but I knew that I had to remain calm and brave for our baby girl.


I was shocked when I first saw Madi’s facial injuries and the blood, but I knew that I had to remain calm for our baby girl. I cradled her in my arms, while we waited for help to arrive.

I don’t remember at what point the air ambulance landed, but I remember feeling a huge sense of relief that Madi was in the best hands. The KSS crew spent about 20 minutes on scene assessing Madi’s injuries and deciding what immediate care she needed. Then they moved Madi and her daddy to the helicopter and flew them to St George’s, arriving 12 minutes later.

Sadly, Madi suffered a number of facial fractures and damage to her right eye. She’s had three surgeries over the past year. We’ve been advised Madi still has a long road ahead and is likely to have many surgeries until her face is fully grown. But she’s still a really happy, resilient three-year-old and we’re so proud of her.

KSS provide life-saving, specialist critical care at the roadside and have saved thousands of lives like Madi’s. They were there for me and my family at a time when we so urgently needed help, and for that we’ll be forever thankful.

It’s now a year on since that horrific day, and I’m so pleased to say Madi is recovering really well. Her eye remains our main concern and Madi has had to get glasses recently. Still, everyone who has helped to care for Madi has been absolutely fantastic. We have so much to be grateful for.

Thankfully, I don’t think Madi will remember much about the accident in the long-term. But we do have one fond memory of leaving hospital. After six very long days, Madi innocently asked if the KSS helicopter would be taking her home too!

Sadly, we can’t thank the KSS team who helped Madi in person yet because of Coronavirus. Until then, I want to do all I can to raise awareness and much needed funds for KSS so when the worst happens to other families, they will be there to provide their very best care.

Our patients are at the centre of what we do.

There is nothing more heart-warming for our team than when a former patient gets in touch and wants to visit us. If you, or a family member, has been a patient of ours and would like to get in touch, we would love to hear from you. 

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